Your Websites
Sample Website
Sample Website Information
Your sample website is:
www.hempworxsamples.com/username
Make sure you change ‘username’ to your username!!
- This website is used to let customers purchase a 1 time free sample.
- They recieve 2 drams of THC-Free CBD Oil, and a packet of Revive, Renew, and Relief
- This pack is a $40 value for the cost of shipping ($11.95)
- You earn 3BV with each sample purchase
- To learn more about samples head to our product page by clicking here.
Customer Website
Customer Website Information
Your customer website is:
www.hempworx.com/username
Make sure you change ‘username’ to your username!!
- This website is used to let customers purchase product
- They can upgrade to affiliate by paying $20 with their purchase
- MAKE SURE THEY SEE YOUR NAME ON THE WEBSITE WHEN THEY ORDER
- MAKE SURE THEY ORDER THC FREE IF THEY ARE DRUG TESTED
Free Business Tour Website
Business Website Information
Your business website is:
www.hempworxbizop.com/username
Make sure you change ‘username’ to your username!!
- This website may also called the
- Pre-Enrollee Website
- Potential Affiliate Website
- Free Tour
- This website is for potential affiliates to take a free tour of our business!
- They can learn about our products, company and compensation plan.
- This website acts as a marketing tool, by allowing us to build their business for free!
- Everyone who joins you, after your potential affiliate pre-enrolls, will be placed under your potential affiliate in the binary tree.
- If your potential affiliate upgrades to affiliate before the cutoff (every Thursday), they will keep everyone below them in their binary tree!
- Once they pre-enroll, they will receive emails about the people being added to their binary tree.
Check out this video to understand our pre-enrollee system: https://www.facebook.com/lacy.raef/videos/10214978739359800/UzpfSTExNjg1MzAwNjI6Vks6MzUyODc0NjQxOTU1MjM3/?filter=1294873103976014&post=352874641955237
Looking for a resource to explain the pre-enrollee system to potential affiliates?
Here are two videos:
This video will prep them to sign up with our pre-enrollee system:
https://www.facebook.com/lacy.raef/videos/10215040222296835/?filter=195781618020816&post=357117738197594
This video will show them how to use the pre-enrollee system after they have entered their pre-enrollee back office:
https://www.facebook.com/lacy.raef/videos/10215040174935651/?filter=195781618020816&post=357117738197594
Monthly Requirement
Monthly Requirement by Rank
Monthly Requirement by rank: You must purchase this amount every 30 days in order to keep your rank of Builder, Director or Executive:
Builder: 40PV
Director: 90PV
Executive: 90PV
Failing To Purchase
Failing to purchase Monthly Requirement: If you fail to purchase every 30 days:
- You will lose your rank.
- You will not be paid commissions.
- This cannot be undone, and there is no way to earn lost commission.
- Any lost commission will be given to your upline.
What do I do now?
- You can purchase your desired amount of products to regain your rank!
- Builder: Builder Pack – 1Regularly Priced Product – $69
- Director: Director Pack – 4 Regularly Priced Products – $200
- Executive: 2 Director Packs in the SAME calendar month – 8 Regularly Priced Products – $400
- How much PV do I need to purchase to earn each rank without purchasing a pack?:
- Builder: 40PV
- Director: 100PV
- Executive: 200PV
Will I have to order this much PV every month? NO!!!
Earning Rank and Maintaining Rank are not the same. Once you earn your desired rank, you can start purchasing your monthly requirement which is:
- Builder Monthly Requirement: 40PV
- Director Monthly Requirement: 90PV
- Executive Monthly Requirement: 90PV
Can I purchase Sprays?
Yes you can! Make sure you order the required BV to reach your desired rank!
- Builder: 40PV
- Director: 100PV
- Executive: 200PV
Failed Autoship?
Failed Autoship?
Most payment processors refuse to work with CBD companies. Luckily, we have found great processors, however, they are extremely sensitive!! Due to this sensitivity, autoships may not process. ALWAYS double check that your autoship has processed for the month, because if it doesn’t, you will lose your rank. This is your responsibility.
Do I earn commission on my personal purchases?
- No, your personal purchase/ monthly requirement allows you to maintain your rank.
- You will not earn commission on your personal purchases.
Can I order sprays?
Yes! Just make sure you get the required BV for your rank.
Can I upgrade my rank?
You can upgrade your rank instantly by purchasing the following amount of PV (Personal Volume) in a single calendar month:
- Builder: 40PV
- Director: 100PV
- Executive: 200PV
Once you have upgraded, your monthly requirement will change to reflect your new rank:
- Builder: 40PV
- Director: 90PV
- Executive: 90BV
Confused about what to order? Here is a breakdown of products by BUSINESS VOLUME (BV) and PRICE
HEMPWORX PRODUCTS:
Entry Pet Product:
- 20BV ($39)
Builder Packs (1 product or 2 pet products):
- 2 Pet Products: 40BV ($69)
- 1 500mg CBD Oil: 40BV ($69)
- 1 750mg CBD Oil: 50BV (ALWAYS add $20 per bottle of 750) ($89)
- 1 Revive: 40BV ($69)
- 1 Renew: 40BV ($69)
- 1 Relief: 40BV ($69)
Director Pack (4pack): 100BV ($199)
- Mix and match any HempWorx products!
- Pet products come in sets of two (example: if you select pet oil for one of your four products, you will receive 2 pet oils.)
- Add $20 per bottle of 750 (example: if you order 4 750’s your 4pack will cost $280)
Executive Pack (12pack): 400BV ($599)
- Mix and match any HempWorx products!
- Pet products come in sets of two (example: if you select pet oil for one of your four products, you will receive 2 pet oils.)
- Add $20 per bottle of 750 (example: if you order 12 750’s your 12pack will cost $840)
Can my customers meet my monthly requirement?
No they cannot. Your monthly requirement must be a personal purchase from your own account.
– You are paid commission on customer orders. They do not allow you to maintain your rank.
Understanding Business Volume: BV and Personal Volume: PV
-
Business Volume (BV)
- Volume sold
- The amount of volume assigned to products
-
Personal Volume (PV)
- Personally purchased volume.
- Anything that you order from within your account
- Commission is not earned on PV
- Your Monthly Requirement is PV is purchased to maintain your rank
Refer 3 Get 1 Free
How It Works
Refer Three Get One Free is a CUSTOMER PROGRAM.
Affiliates cannot participate in this program because we earn commission instead of a free bottle.
- Your Customer has a ‘Refer 3 Get 1 Free’ tab in their back office.
- They can check it out to learn all about this program.
To participate in this program:
- Your customer will send their website link to their friends and family (www.hempworx.com/username)
- For your customer to participate in this deal they need to have their friends order through their customer link. For example, if your customer’s username was “steve88” then the link they need to give to their friends is “HempWorx.com/steve88”
- You can find your customer’s username for them, by searching their name in the contact manager in your back office.
- For every 3 NEW customers or affiliates, your customer will receive one free bottle
- Orders DO NOT have to be placed in the same month. The orders will be counted regardless of how far apart they are placed.
- The customer IS REQUIRED to stay active (ie order every month) to count their orders toward their free bottle (this is why it’s better for all 3 orders to be placed in the same month).
- Repeat customers do not count
- You will not receive commission on these orders, however you will recieve new customers.
- If you are qualified for binary, you will earn on their repeat orders!
- If someone from this program upgrades to an affiliate, they will be a level one to the affiliate above them.
Emails & App
Emails
You will receive emails for ALL LEVEL ONE ORDERS:
- New customer / affiliate orders
- Repeat customer / affiliate orders
- Pre-Enrollee
- Samples
- Sprays
These emails will include your customer info + what they purchased. You can also find level one customer information in your ‘Contact Manager’ tab.
You will also receive emails for:
- Some company announcements
- Cut Off Dates
- Payday
- Possibly from high ranked uplines, who have the ability to email their entire downline.
I am not receiving emails.
- Check your spam folder
- Check your email address in your back office ‘Settings’ tab
Pre-Enrollee Emails
- Your pre-enrollees will get emails about cut off dates and new customers / affiliates in their downline
- If they would like to unsubscribe, they can click the link in the email OR you can ask customer service to delete their pre-enrollee account
Sample Emails
- Your sample customers will receive emails about our products and becoming an affiliate.
- If they would like to unsubscribe, they can click ‘Unsubscribe’ in the emails
My Daily Choice App
To subscribe to our My Daily Choice App:
- Go to your ‘My Daily Choice App’ tab in your back office
- Subscribe by paying $10 per month (This is a write off)
- Download the ‘My Daily Choice App’
- Login
- If you have successfully subscribed, you should have access to your account inside the app!
Customer Orders & Payment Processors
Payment Methods & Payment Processors
Most payment processors do not allow CBD. We are very lucky to have the processor that we have!!
- We accept:
- Visa
- Mastercard
- Pre-paid Cards (Visa or Mastercard)
- Credit Wallet by My Daily Choice
- Our payment processor is extremely sensitive, make sure you enter all information correctly.
- If flagged for fraud, contact customer service using the chat feature in your back office and they will help you.
Payment Errors
What is BlueSnap error and how to fix it?
- A BlueSnap error is one of the easier errors to fix.
- Simply scroll down to the bottom of the page, make sure all the boxes are clicked, hit submit again and it will go through.
Transaction Failed
Another message you might get when placing an order for someone or a customer might get is the “transaction failed” / “transaction declined” / “problematic input”
- This is simple to fix.
- First check the info that you put into the order form for any errors as that is the most common explaination.
- If there are no mistakes, the card owner needs to call the number on the back of the credit card and get them to unblock the transaction.
- Some banks/credit card companies will occasionally block transactions as we do have international payment processors, which confuses their automatic systems.
Fraud Error
This is nothing to worry about. It’s an automatic process put in place by our payment processors to protect the customers just in case there is a reason it might not be a real transaction. This most commonly happens when you try to place an order for a customer.
- To get it fixed simply send an email to “[email protected]” with subject line “fraud error” and include the name and email of the customer who’s order popped up the fraud message.
Help your customer create an account
When a customer cannot create an account:
- Create the account for them by going to YOUR OWN website (www.hempworx.com/username)
- Click on ‘Shop Now’
- Call them on the phone and enter their information as they give it to you verbally.
- Username
- Password
- Phone
- Product Selection
- Billing Info
- Shipping Info
- Verify enroller name (YOU) when you click the box
- Verify THC content when you click the box
- Select the products that they would like to purchase
- Make sure to address THC content and drug testing when you get to the check mark at the bottom of the page
My customer/ affiliate signed up under the wrong person!
How can I stop this in the future?
- ALWAYS make sure that your customer/ affiliate sees your name on the website.
- ALWAYS make sure that your customer/ affiliate checks a box with your name as their enroller!!!
If your customer or affiliate signs up with the wrong person:
- Ask customer to send you their enroller information (they can find this in their customer / affiliate back office)
- Login to your back office (www.mydailychoice.com/login)
- Click on your ‘Resources’ Tab
- Download the ‘Enroller Release Form’
- Fill out form
- Send form to customer to fill out
- Once customer sends your form back, send it to the person they signed up with so that they can fill it out as well.
- Once you recieve the form (and it has been signed by you, the customer, and their enroller), send it to customer service so they can transfer your customer to you.
Is this too much of a hassle?
- If this sounds like a hassle, simply ask your customer to purchase from you next time.
- They will have to use a different credit card, because you cannot use the same cards for two accounts.
Should I worry about transferring customers?
- I always recommend transferring affiliates!
- I personally do not transfer customers because I am focused on long term residual income.
What if their enroller won’t sign the form?
- Unfortunately, you are out of luck.
What if their enroller is a corporate account?
- Great news! They will transfer your customer / affiliate without having to fill out the form.
Customer Service Etiquette
Contact Info
Corporate Office
MyDailyChoice, Inc.
8840 West Russell Road, Suite 245
Las Vegas, NV 89148
Customer Support
Email Support:
Customer Phone Support:
Canada Phone Support:
UK Phone Support:
Returns
Have someone who would like to return their product?
- I always do this for my customers and affiliates.
- Contact Customer Service using the ‘Live Chat’ option in the bottom right of your back office
- Send them the customer/ affiliate information (Username, ID#, Email, Name (Found in Contact Manager Tab))
- Customer Service will email them a return label to ship their product back
- Once their product has been returned, your customer/ affiliate will receive their refund within 10 business days
- RATE good service and leave a nice note.
Return Addresses:
USA Return Address
MyDailyChoice, Inc.
8840 West Russell Road, Suite 245
Las Vegas, NV 89148
European Oil Return Address
Attention: HW/Junta
P.O. Box 68
Enniskillen, UK
BT74 0BR
European Spray Return Address
Landmark UK (UK)
A1 Parkway Heston Cranford Lane
Heston, Middx, GTM TW5 9QA
United Kingdom
Canada Return Address (Sprays)
4240 Harvester Rd, Unit 2
Burlington, ON L7L0E8
Australia/ New Zealand Return Address (Sprays)
Landmark Australia
(AUS) 7 Eucalyptus Pl.
Eastern Creek, NSW 2766
Australia
All Other Countries (Sprays)
Landmark Global
Building 852 PO Box 7915
Brucargo 829C 1830 Machelen
Belgum
Etiquette
Please treat our customer service reps with profound respect and gratitude!
- Do not waste their time. ALWAYS include customer / affiliate information in your message. (Name, Email, Username, ID#, Order ID#)
- Always rate great service and leave a nice note
- Always say thank you
Best Method Of Contact
The best way to contact customer service:
- LIVE CHAT: this method is quick and clean. Always use this method first.
- Email: this method takes some time. But it’s handy because you can add affiliates / customers to the email to give permission for transfers, credit card issues, etc.
- Phone: This is a slow and frustrating way to reach out to customer service.
Common Questions
How do I balance my legs?
Focus on keeping your Binary BV + Carry Over EQUAL on both legs!
How do I place an affiliate on a leg?
You will use your placement tool!
- You can find your placement tool on your dashboard, under your legs. It’s a large button that says ‘Placement Tool.’
- Once an affiliate is placed on a leg, they cannot be moved.
- Make sure you have your placement tool set to the leg that you want them on, BEFORE they sign up!
What is spillover?
Spillover is volume that you receive AUTOMATICALLY from your upline as they continue to build your leg.
- Anyone who is placed under you on the leg that you are on will be seen on your dashboard as spillover.
- This volume can help you qualify for binary, and it can help you build your legs.
- This volume does NOT apply to rank or unilevel volume.
- The majority of affiliates do not receive spill over.
What is 5k Rank Volume?
5k Rank Volume shows you how close you are to ranking as a 5k affiliate! As a 5k affiliate, you sell 5,000BV per month in your organization.
- This is different from unilevel because you cannot receive more than half of your rank volume from any single level one affiliate on your team.
- You can only take 50% of your rank from a single level one.
- Example: I have 5,000 BV
- I have 2 level ones. One has 4,500 BV and the other has 500BV.
- I am NOT 5k because I can only use 2,500BV from any single level one.
- This means that my 5k Rank Volume is only: 3,000BV.
- I must get the remaining 2,000 from any level one besides the level one with 4,500 BV.
- The level one with 4,500BV has MAXED ME OUT.
- Therefore, I cannot rank off of their efforts alone.
What is Unilevel Volume?
Unilevel volume is all of the volume in your organization! This volume is created from you and your entire downline. Your upline’s spillover volume does not apply to your unilevel volume.
What is total tree volume?
Total tree volume is ALL volume on your leg. This volume can come from you, your downline, spillover and carry over. You will never be paid on this number.
What is Credit Wallet
Credit wallet is a system that you can use within our back office.
- You can transfer any amount of your paycheck to credit wallet.
- This can be used for:
- Purchasing product
- Sending credit wallet money to another affiliate or customer (Example: To upgrade a customer to affiliate)
- Credit wallet purchases must be exact
- You cannot pay for a purchase by using half from credit wallet and half from your credit card.
- You cannot transfer money out of credit wallet. It must be used toward a purchase or a transfer to another customer or affiliate.
- You cannot add more money to credit wallet, you can only transfer money from your paycheck to credit wallet
- Money is transferred from your paycheck to credit wallet when we are paid, this is the only time you can add funds to your credit wallet.
- You have to set up credit wallet to transfer the funds before you are paid, then when you are paid the company will send the specified amount to credit wallet and send the remaining amount to your bank account or payoneer card.
Where do I see my customers in my back office?
Click on your ‘Contact Manager’ tab to see your customers and affiliates.