Customer Communication in Facebook Messenger

Helpful Videos

Pregnancy & Breastfeeding 7min

Products & Opportunity 29min

What is CBD?

https://www.facebook.com/watch/?v=535736776838028

Helpful Tips

Lacy Garza

Everyone is different and we all communicate in different ways. This information is not intended to be a script, but you can use it however you would like!

  • I recommend that you work on text communication and people skills, which will drastically impact your business!
    • If you only use periods, seem sad, depressed, angry or hard to talk to… NO ONE WILL TALK TO YOU. LOL!!!
  • You need to be fired up, excited, passionate to share this life changer!!! PASSION. EXCITEMENT!
  • Your goal is to make everyone you talk to feel like a million bucks…
    • or at least that’s my goal in AND out of business… and I think it has served me very well!

If you would like me to answer a question for you, comment new questions on this file in the group and I will add them! 

Tips:

  • Be extremely bubbly and happy.
  • Be extremely bubbly and happy!! 😍
    • Who would you rather talk to? LOL! Show them that they are the most important way that you can spend your time!
  • I use lots of: LOL! Lol, lmao, lolololol, hahahahaha, OMG, YAS!!!!, That is amazing!!! You are amazing! This is going to change your life! etc. etc!
  • I use emojis instead of punctuation when I have too many !!!!!! exclamation points…. lol
  • I always say their name in the first and last messages!!!
  • I always thank them for coming to me in the first and last messages:
    • Wow! Thank you so much for coming to me!! You can check out…..
    • Thank you again for coming to me! You are so awesome!
  • I am never in it to make a sale. I am ALWAYS in it to help a person. And this is why I have been successful.
    • You may lose some sales at first, but it will come back to you in greater ways than you can imagine.

Units

The CBD 101 Unit was made specifically to help you become knowledgeable on CBD, and to help you answer customer questions! Go through the graphics in CBD 101 and make a list of all of the helpful info in the graphics.

When you get a question that is addressed on your list, you can go find the graphic with the information and send it directly to your customer OR use the graphic to explain the answer yourself!

Questions & Answers

I am struggling with CONDITION.
Will it help with CONDITION?

Lacy Garza

OMG I am so so sorry you are going through all of this! I have spoken to so many people in your shoes and CBD is going to be life changing for you. I have complete faith!

I am going to send you some of my customer testimonials for CONDITION. You are going to be shocked!!!

  • Follow These Steps:
    • Go to testimonial group
    • Search for CONDITION
    • Take screenshots of best testimonials
    • Send screenshots (4-8)

Tim Garza

  • Send testimonial screen shots

Deanna Christal

  • Send testimonial screen shots

How much does it cost? / How long will it last? (Same answer)

Lacy Garza

You can check out my goodies here! www.hempworx.com/username

I always recommend the 500mg Peppermint CBD oil, which is $69! This bottle is going to last you 1-3 months, and it comes with a 60 day empty bottle guarantee. So if you do not see the results you are looking for, we will get your money back!

Tim Garza

$69+ shipping

Deanna Christal

All products $69 except 750 mg is $89

Expensive

Lacy Garza

Cost & Analysis chart by HempWorx Team CBD for Me to explain the differences between popular CBD Oil companies.

Check this out! CBD is very confusing when it comes to comparing price because all brands are created so differently. BUT!! When you compare price per mg of CBD, we are actually one of the most affordable brands on the market!

That is why our oil lasts 1-3 months vs. the common 7-30 days.

We also have a guarantee, so if you don’t see the results you are looking for, you will get your money back!

If you absolutely want to go with another brand, you should look for a brand with a guarantee and less than 4 ingredients. (CBD, Flavor, Carrier Oil)

That should set you up to find a fairly high quality brand, and I can also help you with that if you need me 🙂

Tim Garza

Deanna Christal

Graphic

Cost & Analysis chart by HempWorx Team CBD for Me to explain the differences between popular CBD Oil companies.

A custom graphic by HempWorx team CBD for Me to show the differences between CBD Oil brands

I just got it in the mail!!! How do I use it?

Increase / Decrease Serving Size

Lacy Garza

You will start with 5 drops (500) / 2-3 drops (750) 2x a day! Put it under your tongue for 30 seconds to a minute and allow it to dissolve. Do that every morning and every night for a couple days and let me know how it goes!

Increase:

Okay let’s go ahead and take it up a notch and increase by a couple drops. Go ahead and do 10 drops (500)/ 4-6 drops (750) 2x a day! We will just play with it very slowly like this until we have found your sweet spot!

Decrease:

Ohhhh I hate that you are experiencing ____! I would definitely take it down a notch. Go ahead and go to 3 drops (500) / 1 drop (750) 2x a day! Let me know how it goes, this should take care of it, and your bottle will last you forever lol!!! Don’t worry. We will find your sweet spot!

Tim Garza

Deanna Christal

Awesome! (Send serving size photo) You should receive product in 3-7 business days. Let me know if you have ANY questions ☺️

Graphic

Can I buy this from you in person?

Lacy Garza

1: No

Ahhh unfortunately I cannot keep anything on hand because everyone grabs it too fast lol!! I literally just went through a 4 pack. I am so sorry!

Honestly, ordering online is worth the wait because all of our stuff comes with a 60 day empty bottle guarantee!! So if you don’t see the results that you are looking for, we will get your money back!

I can also look around for you, maybe one of my partners will have something on hand!

2: Yes

That actually works out perfect because I will be receiving an order in a few days and you will get the last bottle! Your timing is impeccable lol!

Tim Garza

Online will be the fast option for you

Deanna Christal

I don’t keep product on hand, purchasing from my website is the quickest way to relieve product.

Is ________ a good brand?

Lacy Garza

Ahhh it can be so hard to find good brands lol!!! The industry is unregulated and many companies lie about what is in their bottle.

I would recommend that you find a brand with Third Party Testing, that way we can see what you are paying for. We don’t want you to end up with cooking oil LOL!!!  😂😂

Another great way to find a high quality brand, is to find one with an empty bottle guarantee. They are willing to put their money where their mouth is, ya know lol!

THOUGHTS: When I do this, I am genuinely trying to help. CBD is a miracle and getting it in their hands is a great first step.

  • If they purchase HempWorx it’s because you successfully showed them the value of our product by explaining why other products aren’t great. (To me, this is easier than trying to sell them. You are there to help, not push them into a sale. I just show them what they don’t want vs. pushing what they do want.)
  • If they find another good brand, tell them! Let them know that they can safely purchase that brand! Tell them to let you know how it goes, and help them through the process. They will purchase from you next time because you have given them so much value.)

Tim Garza

If it has less than 3 ingredients mostly likely

Deanna Christal

(Send HempWorx comparison checklist) This is how I compare all CBD. if it doesn’t meet these requirements then it’s questionable.

Can you help me with CBD?

Lacy Garza

I would love to help you! I can help you find a brand locally! Health food stores always have a couple of choices and we can look at them and pick the best brand for you!

If you are looking for something of higher quality, I will hook you up with mine! It comes with a 60 day empty bottle guarantee, so if you don’t see the results you are looking for, you will get your money back. 😍

Tim Garza

Send CBD 101 Unit

Deanna Christal

Yes! What would you like me to help you with?

Can my kids use ________ brand?

I am Pregnant / Breastfeeding can I use ________ brand?

Can I give __________ brand to my pet?

Lacy Garza

Okay here is where I get VERY picky. I do not recommend any brand for (children/ pets/ pregnant/ breastfeeding) besides HempWorx, because I truly feel that we have the highest quality AND you can see what is in the bottle.

If you are dead set on going with another brand, we need to find something with:

  • Empty bottle guarantee (quality)
  • Third Party Testing (verify what is in bottle)
  • Grown in America (heavy metal regulation)
  • CO2 Extraction (guarantees no solvents, alcohol, or ethanol makes it into your oil)

I can help you every step of the way, and we will get this all figured out! 😍

Tim Garza

It saved my wife’s pregnancy

It stopped my dogs seizures, now he just licks his paws a lot

Both of mine do

Deanna Christal

Our products are safe for all mammals. I suggest you google your symptoms with CBD and I know you’ll be surprised with what you find.

Pregnant & Breastfeeding

Lacy Garza

When it comes to pregnancy, breastfeeding, and CBD oil, it is all opinion! Check out this video to see why I am so supportive of CBD and pregnancy!

Video

Can my kids use full spectrum?

Lacy Garza

It’s all personal preference! We are a full spectrum family so we all use it! Including the baby and my pets lol!!

Most people purchase THC Free for their children, and if you are uncomfortable, I would just go with that!

Tim Garza

Both of mine do

Deanna Christal

Yes, my kids do.

Is there a difference between the full spectrum and THC Free?

Lacy Garza

Honestly I was SO skeptical of the THC Free, because isolates didn’t work for me at all. But I was wrong! Our isolate is the only chemically unaltered isolate on the market, so I guess that makes a HUGE difference lol!

I have never had anyone switch back to full spectrum OR return their THC Free! Everyone has been very happy with it, and I would say that they are completely comparable. 😍

Tim Garza

Yes, you can fail a drug test with full spectrum, no difference in effects or quality

Deanna Christal

No, both are effective and high quality. I use full spectrum but have heard amazing testimonies from both products.

Graphic

I just purchased from your website!

Lacy Garza

Thank you SO MUCH you are so awesome! And thank you again for coming to me!

I have faith that this is going to change your life!!! 😍😍😍

Let me know when you get it and we will walk through how to use it together! I will be here every step of the way.

Tim Garza

Deanna Christal

Hemp seed vs. coconut oil?

Lacy Garza

It can work with coconut oil! It just isn’t as effective.

Our carrier oil is not regular Hemp Seed Oil. It’s a literal hemp extract, which is made using a subcritical CO2 extraction of the hemp plant itself, not the seeds. 😍

Our extract is rich in naturally occurring terpenes and cannabinoids. CBD partnered with a carrier oil from the same plant is the most natural, effective and healthy way to go!

Tim Garza

I love both 🤷‍♂️ it’s a preference thing, but no it shouldn’t be in your CBD oil

Deanna Christal

Hemp seed is actual hemp. Coconut oil is not. I’m not sure the reasoning behind using coconut oil in a Hemp Product.

Why does it matter if it is CO2 extracted as long as it has CBD in it?

Lacy Garza

As a matter of fact, it matters A LOT, especially for children, pets, and pregnant or breastfeeding women!!

We use the most expensive extraction method, Subcritical CO2 extraction, because it is the safest and most natural solution.

CO2 is the only extraction method that eliminates dangerous chemicals, solvents, alcohol and ethanol. (Which can make their way into your bottle!!!)

Tim Garza

  • Send testimonial screen shots

Deanna Christal

  • Send testimonial screen shots

Water Soluble

Nano Technology

Bio Availability

Lacy Garza

Our oil is NOT water soluble, which is one of the reasons that I LOVE it! In order to make an oil water soluble, you have to use harsh chemicals, to change the polarity of the oil, and add extra all kinds of extra ingredients.

It also makes the oil LESS effective! Because water soluble oil is made for digestion, which means it has to go through your entire digestive system and process through your liver. Ours goes under your tongue directly into your blood stream

I most definitely do not recommend water soluble oil for pets, children, pregnant women, or breastfeeding women! But if you want to try, I say go for it, and I will help you every step of the way!

Graphic

My doctor will not allow me to use CBD

Lacy Garza

Awwww that is such a bummer! Man I would think about a new doctor if I were you lol! He shouldn’t let his outdated opinions stop you from feeling relief. UGH!!! Unfortunately we see this pretty often. I am sorry!

I will be here for you if you if things change! I SO hope you are able to find another form of relief! Sending love and light to you!

Tim Garza

I honestly wouldn’t take it then, you don’t want “doctor in your business” problems lol less stress

Deanna Christal

I’m sorry to hear that. I know lots of doctors who are proponents of this product. I hope you find the relief you have been searching for and wish you all the best.

I will check with my doctor and get back to you!

Lacy Garza

That sounds fantastic! Good luck! I am here if you need me!

Tim Garza

Awesome take it easy

Deanna Christal

Good luck